Customer Service Officer - Sydney

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Part-Time Customer Service Officer.

Reporting:

This position reports to the Sydney Airport Manager.

Position responsibilities:

• Provide domestic and regional check-in services for Rex at Sydney Airport.
• Reservation and ticket sales including collection of monies.
• Pre and post flight duties.
• Editing of flights.
• Sales reporting and recording functions as appropriate.
• Assisting with the receipt and dispatch of aircraft including operation of aerobridge if required.
• Computer system operations (SABRE).
• Departure Control System (DCS) knowledge.
• Rex Lounge duties, including processing of guests, restocking and cleaning
• Assisting special needs customers.
• Passenger marshalling
• Assist customers with damaged and lost baggage enquiries
• Comply with requirements set out in the company’s safety policy and standard operating procedures.
• Other duties as requested by the Airport Manager

Selection Criteria:

• Previous airline customer service experience essential
• GDS experience essential
• Able to obtain an ASIC (Aviation Security Identification Card).
• Able to work shift work that includes early starts, evenings and weekend work.
• Ability to work in a team environment and a commitment to on time performance.
• Previous customer service experience mandatory.
• Well developed written and oral communication skills.
• Outstanding image and presentation
• Computer literacy of a high degree.
• Ability to work unsupervised.

To apply

If you are interested in this position, please submit your application with a copy of your CV and cover letter via the apply button.