Data Insights & Reporting Lead

Why join Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness.  With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.

Don’t just walk past homelessness.  Join the solution.  

Our permanent and fixed-term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community

• Wellbeing days, ceremonial leave, carers leave and study leave 

• Flexible working arrangements 

• Purchased leave 

• 17.5% leave loading 

• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer

• Training and career growth opportunities across Launch Housing

• A portion of your income can be tax-free by salary packaging your personal expenses

• Additional tax-free salary packaging on dining and accommodation expenses

• Positive, supportive and progressive work environment

About the opportunity:

The Data Insights & Reporting Lead plays a critical role in driving a culture of evidence-informed decision-making across the organisation. Sitting within the Homelessness Solutions & Impact portfolio, the role uses data to generate strategic insights and report on our impact, taking a whole-of-organisation approach.

Reporting to the Head of Impact, the role is responsible for managing Launch Housing’s client management systems (SRS) and client data warehouse (the Asset). The role works closely with IT to ensure the provision of timely, accurate and actionable dashboards through Power BI. It is responsible for the quality and integrity of our data assets, supports data capability lift across program teams, and influences how we use data to support service planning, innovation and advocacy. The role also works with program teams to ensure high-quality internal and external reporting to funders, partners and stakeholders.

The role is expected to demonstrate leadership that aligns with Launch Housing’s organisational vision and values, helping translate these into day-to-day practice across their area of influence. This includes designing and supporting initiatives that respond to client and organisational needs, while ensuring the wellbeing and safety of staff. The role requires a proactive and innovative approach to service and program development, encouraging collaboration across teams to improve outcomes and break down silos.

The role is also expected to create opportunities to engage meaningfully with colleagues, provides guidance and coaching, and uses challenges as opportunities for learning and improvement. They support the professional development of their direct report and contribute to succession planning within the organisation. As a leader, they role model Launch Values and actively seek feedback to strengthen their own leadership.

Permanent, part-time role (0.8 FTE, 60.8 hours per fortnight) based in Collingwood.

• Driving the use of insights to influence real-time decision-making and improve service responsiveness.
• Developing and maintaining dashboards and visualisations (primarily in Power BI) to support strategic and operational decision-making.
• Monitoring the uptake and use of dashboards and data products to inform continuous improvement and ensure insights are being embedded into decision-making.
• Leading the delivery of accurate, timely and purposeful reporting to funders, partners and executive stakeholders.
• Project managing reporting cycles, such as SDT, annual Renter Survey and the annual Impact Report.
• Collaborating with the Head of Impact to refine the use of data in business cases, funding proposals and policy submissions.
• Using publicly available, internal and commissioned datasets to conduct predictive analytics and demand modelling that informs service planning and design.
• Partnering with team members to integrate performance data into evaluations, service reviews and demand modelling.
• Ensuring timely responses to other priority data requests (e.g. advocacy, tenders, external audits). 

• Demonstrated expertise in data analysis, reporting, and visualisation ideally using tools such as Power BI, SQL and Excel.
• Proven experience leading data capability uplift, including developing data strategies, building dashboards, and training others.
• Strong understanding of client data systems, warehousing and governance, and experience managing or working closely with technical data specialists.
• Demonstrated ability to work across disciplines (e.g. IT, service delivery, evaluation) to align data practices with organisational goals.
• Demonstrated ability to translate complex data into actionable insights to support service design, planning and advocacy.
• Experience managing reporting obligations to government or funders in a community, social services or health setting.
• Leadership and coaching capabilities, including experience supervising team members and working crossfunctionally.
• Outstanding organisational and project management skills with the ability to juggle competing priorities.
• Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
• Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

We know that not everyone will meet every criterion listed, but this reflects the kind of experience and capabilities we’re looking for. If you’re passionate about the role and bring transferable skills, we encourage you to apply.

For more information, please reach out to Christian-Paul Stenta on [email protected].

Applications close 25 June 2025.

How to apply

To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.

For a copy of the position description please contact us at [email protected].

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply!   We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. 

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.