Early Customer Assistance Sydney Part time

{"description": " See yourself in our team

You'll be joining the Early Customer Assistance team - a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.

Your impact

In your role as an Early Customer Assistance Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.

The focus is gaining an understanding of the customer's situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business.

What will help you succeed?

You are highly motivated, empathetic and resilient; with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high energy environment.

Shift details

The roles are part time, based in Sydney ( South Eveleigh)

The team's operating hours are Monday - Friday 8am - 9pm and Saturday 9am - 5pm

This role will commence on the 22 June 2026.

Roles available are part time:

Tue 10am - 5pm Wed 10am - 3pm Thur 10am - 4pm Fri 10am - 5pm Sat 10am -2pm

Tue 11am - 6pm Wed 1pm - 6pm Thur 130pm - 6pm Fri 11am - 7pm Sat 9am - 2pm

Mon 12pm -8pm Tue & Wed 1.30pm - 6.30pm Thur 12pm - -8pm Fri 12pm - 4pm

Tue to Fri 12pm - 8pm Sat 9am - 5pm

To be considered for this position you must be available to attend 4 weeks full time mandatory training, from 22 June, Monday- Friday 9am - 5pm

What's in it for you?

We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families. In return, we will offer you first class training and ongoing support to help you succeed in your role and grow your career with the endless opportunities at CBA.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 03/05/2026", "salary_raw": "Row(double=None, string=None)"}