ECommerce Administration Assistant - Part-Time

About us

Flex Fitness Equipment is a WA owned and operated business, based in Perth, Western Australia. We’ve been supplying top-of-the-range fitness equipment to home users and serious fitness fanatics alike Australia & NZ wide for over 15 years, with a future focus to grow our brand worldwide. With a wealth of knowledge, it has allowed us to consistently grow within the industry, provide innovative designs and high-end products. We have a true passion for the fitness industry and are proud to provide continued support for local events, organisations and individuals as we continue to grow our Partnerships and Sponsorships throughout the fitness community.

Qualifications & experience

• 2+ years' experience in a similar role, preferably within the fashion/fitness/beauty retail landscape.
• Experience with CIN7/Shopify/Gorgias/Zendesk is highly regarded.
• Understanding of customer service principles and the ability to apply best practices.
• Proven track record of meeting and exceeding KPIs.
• A passion for customer service excellence and providing an industry-leading experience.
• Excellent written and verbal communication skills.
• Reliable transportation to and from work.
• Unrestricted working rights in Australia, with two recent relevant referees required.

Tasks & responsibilities

• Day to day processing of web orders – compile for warehouse
• Lead the daily efficiency and operations of Online Customer Service.
• Utilize our Customer Service platforms to respond to queries through various channels, including live chat, email, Instagram, Facebook, TikTok, and phone.
• Amend Inventory, upload new products to the website as required.
• Assist with basic administrative tasks, such as data entry, filing, and organizing documents.
• Maintain cleanliness and organization in the office and kitchen facilities, restocking supplies as needed.
• Maintain cleanliness at the Showroom, including merchandising and assisting the sales team as required
• Keep customers informed of shipping updates or delays, utilizing basic order tracking procedures via Google Sheets and other applications.
• Manage fast-paced stock/order requests, ensuring inventory availability, and coordinating with reception.
• Provide customer support at the showroom counter on Saturdays, learning showroom operations, processing order paperwork, registrations, and sending out quotations.

Benefits

• Join one of Australia’s largest Fitness Equipment Store
• Enjoy free home gym equipment to the value of $500 PA
• Monthly Team events
• Ongoing Training on E-commercie and AI
• Enjoy free snacks, soft drinks, and toiletries
• Flexible working arrangements can be discussed