Family Store Manager

About us

The Salvation Army is seeking a Family Store Manager for our Maclean Family Store — a role for someone who sees retail not just as a business, but as a ministry expression of Christian faith, service, and community engagement.

About the role

We are seeking a mission-aligned Family Store Manager who is motivated by Christian service and community impact. As a Store Manager you will oversee the retail, recycling, pick-up & delivery, and administrative operations of the Maclean Family Store. The store operates as an extension of The Salvation Army’s mission, providing both practical support to the community and generating recurrent income to support Corps activities.

You will lead a dedicated team of volunteers, build strong community and business partnerships, and ensure the store reflects The Salvation Army’s Christian values through excellence, compassion, and integrity.

This is a maximum-term, 12-month contract, working 24 hours per week. Salary is in accordance with General Retail Award Level 6.

How you will make an impact

• Oversee day-to-day store operations ensuring a welcoming, safe, and well-presented environment
• Deliver and model outstanding customer service aligned with Christian values
• Manage stock intake, pricing, rotation, display, promotions, and disposal of unsuitable stock
• Ensure accurate financial processes including cash handling, banking, and security in line with TSA procedures
• Coordinate stock deliveries and donations with The Salvation Army warehouse
• Complete all administrative tasks and reporting accurately and on time
• Maintain WHS compliance in line with TSA policies and relevant legislation

• Lead, recruit, train, and support volunteers in alignment with The Salvation Army’s mission and values
• Equip volunteers with the information and support needed to work safely and effectively
• Foster a warm, inclusive, and encouraging team culture
• Provide constructive feedback, recognise contributions, and encourage participation

• Build positive relationships with local businesses, services, and community organisations
• Support referral pathways and community engagement through the Family Store
• Contribute to the store’s success as a sustainable source of income supporting Corps activities

What you will bring

• A genuine appreciation of, and willingness to actively promote, support, and model, The Salvation Army’s Christian mission and values
• Proven retail management experience (ideally 5+ years)
• Demonstrated people leadership skills, particularly with volunteers
• Strong communication and interpersonal skills
• Ability to manage time, prioritise tasks, and work autonomously
• Flexible, positive, and team-oriented attitude
• Experience in mentoring, training, and supervising others
• Reasonable level of physical fitness for operational duties

• First Aid Certificate (or willingness to obtain)
• Nationally Coordinated Criminal History Check
• Current valid Driver’s Licence (for access/use of TSA vehicles)

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Flexible working arrangements. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

How to apply

If you are passionate about retail, community service, and living out your Christian faith in your work, we encourage you to apply.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration