Front Office All Rounder

Front Office All Rounder (Part Time) | Mercure Gold Coast Resort

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.

We have an opportunity for a part time Front Office All Rounder to join our fast paced and dynamic front office team.

WHAT YOU WILL BE DOING:

• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guests' stays.
• Assist guests with luggage and other porterage duties.
• Ensure accuracy of guest accounts on departure
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Exceptional customer service experience, preferably working within a hotel front office
• Competent computer user (experience with Microsoft Suite and Opera PMS or Opera Cloud ideal).
• Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
• Excellent verbal and written communication skills.
• Unlimited work rights in Australia. Please note we are unable to offer sponsorship for this position.

WHAT IS IN IT FOR YOU?

• Hourly rate (paid in line with the Hospitality Industry General Award 2020) + Superannuation.
• Employee benefits within the exclusive ALL Heartists Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
• Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
• Internal recognition events such as tenure milestones.
• Employee Assistance Program.
• Daily meals provided on shift and free car parking,

And most excitingly this a great opportunity to be part of a dynamic and fun Resort environment, with a supportive team and a proven history of developing their people. This is a fantastic opening for someone who is looking to step into the world of Hotel and Resorts, and grow and expand their knowledge.