We are searching for an analytical Front Office - Guest Service Agents to join our stellar team at Brisbane Airport Hotels Group in Brisbane Airport, Brisbane QLD.
Growing your career as a Part time Front Office - Guest Service Agents is an awesome opportunity to develop excellent skills.
If you are strong in critical thinking, innovation and have the right drive for the job, then apply for the position of Front Office - Guest Service Agents at Brisbane Airport Hotels Group today!
About Us
The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
About the role
- Provide courteous, efficient and professional service to exceed guest expectations.
- Maintaining strict security procedures surrounding guest confidentiality & privacy.
- Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.
- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
About You
- Excellence in customer service & phone etiquette
- A can-do attitude and the ability to work effectively within a team.
- Knowledge in Opera Cloud and Third-Party Agents is preferred.
- Ability to work under high pressure, and a fast-paced environment.
- Excellent grooming and presentation.
- The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.
- Guest Service Agent experience is not necessary, new to the industry are welcome to apply.
The benefits for you
- Fun & flexible work environment
- We love to celebrate - through reward & recognition program, benefits, regular team events & fun days.
- Sense of belonging through diversity & inclusion
- Accor Worldwide discounts.
- Learning & development for your career progression
- Refer a friend bonus
- Subsidized onsite parking & discounted Air Train weekly pass.
We thank all interested parties in advance for their application, however only successful applicants will be contacted.
Benefits of working as a Front Office - Guest Service Agents in Brisbane Airport, Brisbane QLD:
● Career Growth Potential
● Company offers career progression opportunities
● Generous Compensation
No CV Required
How to get there?
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