Front Office Receptionist

• Gold Coast | RACV Royal Pines Resort 

• Part-time | min 30 hours week

• Competitive Salary + Penalties + Super | Discounts on RACV products & resorts 

Great Things Start Here 

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity 

An exciting opportunity has become available for a Front Office Receptionist, to join our team and welcome guests with a warm and friendly smile. In this service driven role, you'll be the face and first point of contact for guests at RACV Royal Pines Resort.  You'll be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You'll be motivated and hardworking with the “can do attitude”, which will see you thrive in the role. 

Full availability and flexibility to work a rotating roster between 7am-11pm, weekdays, evenings weekends & public holidays. 

This could be just the right role for you? 

Reporting to the Duty Manager, your key responsibilities for the role include:  

• Guest check in and check outs and accommodation reservations for leisure travellers and large conference groups 

• Process payments & maintaining records 

• Answering incoming calls, general enquiries & assisting guests with their requests 

• Provide information to guests about accommodation, rates and amenities 

• Cross sell & upsell products & services 

• Communicate & collaborate with other departments such as restaurant reservations, concierge, housekeeping, security, maintenance, spa & golf 

What you'll need to be successful 

• Experience in front office reception in 4-5 star hotel/resort environment 

• Experience in PMS, Opera preferred 

• A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills 

• Excellent administration & MS Office application skills 

• Attention to detail, ability to problem solve, be organised and possess efficient time management skills 

• Be friendly, confident, self-motivated and enthusiastic with a positive attitude 

• Work well under pressure, in a team environment and with diverse groups of people 

• Excellent personal presentation 

We are Offering 

• Permanent Part-time + Penalties for evenings, weekends & public holidays 

• Discounts on RACV products & resorts 

• Employee of the month awards & recognition 

• Uniform 

• Complimentary parking 

The RACV difference 

Be part of a team who cares. Back your ambition and find a new career with RACV.  

Application process 

You can learn more about the RACV at https://careers.racv.com.au/ 

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. 

Submit your CV via the link below. 

How to apply:

• Click Apply Now and log in to your Candidate Profile
  • If required, click Forgot your password to receive a link to reset
• If you have not previously registered:
  • Click Create an account to apply for our career opportunities; or
  • Click Apply Now and create your Candidate Profile as part of your application