Funeral Administration Officer

Seasons Funeral Homes are a recognised industry leader dedicated to making a difference in the lives of our families and the funeral profession.  We have been established for over 30 years with branches based in Joondalup, Kelmscott, Canning Vale, Balcatta, Redcliffe, Mandurah and Cockburn.

A vacancy has arisen for a part-time Funeral Administration Officer at our Redcliffe branch.  The working hours will be from 8.30am to 4.30pm three days per week, Monday, Tuesday and Wednesday.  Experience in the industry is not required however being a first-class administrator with excellent customer service skills is essential. 

The role involves liaising with families both on the telephone and face to face, therefore a warm, compassionate and empathetic manner is essential.  You will have first-rate communication and administrative skills as well as the ability to multitask in order to ensure the smooth running of the office.

Key Duties

• Answering the telephone and managing the administration from those calls 
• Receiving families into the funeral home and addressing their needs 
• Assisting with the preparation of all paperwork associated with funerals, raising invoices, account reconciliation, banking and data entry. 
• Working closely with the Funeral Director based at the branch
• Carrying out any other duties as required that ensure the smooth and efficient running of the branch, funerals being held there and the families being helped

Key Skills and Attributes

• A strong background in customer focus and service orientation
• An ability to manage multiple tasks and prioritise work to meet deadlines
• Excellent people, interpersonal and communication skills
• Good technical and computer literacy skills including MS Word, Excel and Outlook
• Accurate typing speed of 60wpm
• Self-motivated with the ability to work on your own initiative as well as part of a team
• Good decision making and problem-solving skills
• A manual Driver’s Licence
• To feel comfortable and be at ease in supporting grieving families whilst respecting their values and beliefs
• Be responsive and adaptive
• A positive, warm and friendly disposition
• Integrity
• Highly organised with good attention to detail

If you are interested in applying for this position please send your resume, including a covering letter outlining how you meet the selection criteria.