Grosvenor Hotel Adelaide - Full-time and Part-time Guest Service Agent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Guest Service  Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Provide personalized assistance and information to guests regarding hotel amenities, local attractions, and services.
• Respond promptly to guest inquiries, requests, and complaints, striving to exceed their expectations at every opportunity.
• Collaborate with other hotel departments to ensure seamless operations and guest satisfaction.

Your experience and skills include:

• Previous experience in customer service or hospitality preferred.
• Outstanding communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Talent & Culture:

• Complete all mandatory training through Accor Academy ‘Learn Your Way’.
• Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
• Working rights in Australia.

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Join our team and be part of creating unforgettable experiences for our guests.