Grounds Crew (Porter) | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT US
Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays and the Great Barrier Reef, as well as resort connection services. We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld on Hardy Reef.

THE OPPORTUNITY
We have two positions available to join our Grounds Crew team on a casual basis. These positions will primarily be based at Hamilton Island, with ferry transportation included to and from Shute Harbour.

Key responsibilities include:

• Focus on customer service by delivering exceptional guest experiences and consistent service, ensuring high performance and professional presentation
• Manage the movement of luggage and freight
• Maintain accurate Inventory through purchase, ordering and receiving and counting of freight
• Assist the vessel crew in loading and unloading of freight, luggage and guests
• Maintain clear communication with fleet and Port of Airlie (POA) radio
• Ensure guest safety and satisfaction
• Maintaining housekeeping and cleanliness in assigned work area; all activities performed to a timely schedule.
• Adherence to operational procedures and Work, Health and Safety (WHS) requirements
• Perform any other tasks or duties as required
• Assist reservations team with enquiries and check ins, including issuing tickets through CustomLinc (computer based)
  

ABOUT YOU

The ideal candidate will be passionate and proud of the service that they deliver and be willing to go above and beyond for our guests, motivated to create ongoing memorable and unique guest experiences. You will be a team player with a demonstrated positive "can-do" attitude, have previous experience in a similar role and ability to deliver professional service. This role would ideally suit a motivated individual who is keen to grow with the company.

Requirements

• Minimum of 1-years' experience in a similar customer service role, with previous Porter/Reservations experience advantageous
• Experience in warehouse and procurement highly advantageous
• Must hold a valid manual driver license
• Must have own transport to/from Shute Harbour
• First Aid qualifications highly desirable
• Reliable, self-motivated and proactive with an adaptable nature
• Ability to work flexible hours including weekends and public holidays
• Ability to work efficiently and proactively in an autonomous environment
• High level of personal presentation and interpersonal skills
• Excellent written and spoken communication skills
• Highly self-motivated and ability to multitask competing priorities
• Great attention to detail with strong problem-solving skills
• Intermediate knowledge of MS Office and general computer-based administrative tasks
• Confident with the use of technology and communication devices

Benefits

• Work Holiday Visa 6 Month Work Limitation Exemption
• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• 50% off at the Cruise Café & Bar
• 50% off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits
  

If this opportunity is perfect for you, please submit your application by the closing date: 9th July 2024.