Guest Experience Consultant

{"description": " Job Requisition ID: 40942

Guest Experience Consultant | Workplace & Client Services | Western Sydney | Part time | Monday - Friday (11.30 - 5pm)

• Flexible work arrangements - work in a way that suits you best
• Mentoring programs - receive support and coaching to progress your career
• Career development opportunities in a professional services environment

We are seeking a Guest Experience Consultant to join our team based at Parramatta Square in Western Sydney. This is a permanent part-time opportunity where you'll play a key role in delivering exceptional client and workplace experiences in a fast-paced, professional environment. Whether you're looking to build on your experience or take the next step into corporate client services, this role offers the chance to develop your skills in a supportive, collaborative team that values excellence and continuous growth.

What will your typical day look like?

• Day to day you will be at the heart of our client experience, ensuring every interaction is seamless, professional, and memorable. You'll be supporting the day-to-day operations of the client floor, preparing meeting and event spaces, and delivering premium service across food, beverage, and workplace environments.
• You'll also act as a key point of contact for clients, visitors and internal teams-managing bookings, responding to enquiries, and anticipating guest needs before they arise. From greeting guests at the Welcome Desk to collaborating with Workplace, AV and internal teams, your role will be varied, hands-on, and central to creating a high-quality experience.

About the team

• Our Guest Experience team is a high-performing, collaborative group dedicated to delivering premium service across Deloitte's workplaces. Based in our Parramatta Square office, the team works closely with internal stakeholders and clients to create seamless, high-impact experiences.
• We pride ourselves on professionalism, attention to detail, and creating an environment where both our people and our clients feel welcomed and supported.

Enough about us, let's talk about you.

You may have all or some of the following skills / experiences:

• Previous experience in hospitality, events, client services, or a similar customer-facing role
• A passion for delivering exceptional guest and client experiences
• Strong communication skills with confidence engaging with a wide range of stakeholders
• Ability to work independently while managing multiple priorities in a fast-paced environment
• A solutions-focused mindset with strong attention to detail
• Professional presentation and a commitment to high service standards
• Experience supporting events, catering, or workplace services (desirable)
• Confidence handling enquiries via phone, email, and in person
• A proactive and adaptable approach to problem-solving
• A team-oriented mindset with a willingness to collaborate and support others

Why Deloitte?

• At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.
• We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
• We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.
• We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

#LI-Onsite

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

By applying for this job, you'll be assessed against the Deloitte Talent Standards. We've designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.", "salary_raw": "Row(double=None, string=None)"}