Guest Service Agent

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!

Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress...

Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Service Agent. This role is available in both Part-Time or Full-Time positions. 

Key responsibilities include:

• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Actively upselling and promoting special promotions or facilities available within the hotel.
• Managing administrative and data entry for guest relations.
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

About you!

To be successful in this role, you will have:

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.  
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment.
• The flexibility to work a rotating roster.

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.