Guest Service Agent All Rounder (Part Time)

Swissôtel Sydney is a premium five-star hotel located in the heart of Sydney’s business, retail and entertainment district. 

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include the award-winning spa centre Spa and Sport, a restaurant and lobby bar, fully equipped fitness centre, outdoor swimming pool as well as eight state-of-the-art meeting rooms including a heritage-listed ballroom seating up to 400 people. 

Swissôtel Sydney is looking to welcome Guest Service Agent to join our growing Front Office team. As Guest Service Agent, your mission is to ensure our guests enjoy their stay with us through providing warm, responsive and luxury service.  

The Role

• Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out

• Assisting guests with requests and creating memorable experiences

• Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions

• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities

• Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner 

What we are looking for

• A natural ability to authentically connect with people

• Excellent time management skills

• Previous Front Office experience within a luxury environment is desirable 

• Previous experience with Opera is favourable

• Exceptional communication skills

• Flexibility to work various shifts including week-ends, evenings and public holidays

• A passion for hospitality and enthusiasm for people

• Candidates to have Full time work right in Australia

If this sounds like the role for you, apply today! We’d love to hear from you.

What We Offer

• A fun and supportive work environment with a dedicated management team
• Exciting career growth and development opportunities within the hotel and across the Accor group