Guest Service Agent - Front Office - Innovative Company - Part-Time

Landmark Resort & Spa 

Permanent Part Time Front Office Role - 2 Days Per Week & Fill In for Annual Leave 22 Weeks for Year - Total 34 Weeks Per Year.

Landmark Resort & Spa is located directly opposite the main patrolled beach of Mooloolaba. It provides 4 Star accommodation ranging from Studio1;2 & 3 Bedroom Apartments.  It is an independently owned property with a major foot print in Mooloolaba.

An opportunity is available for an experienced Front Office person.  The applicant must have previously worked in an accommodation operation preferable in a large apartment complex. This role is on a Permanent Part Time or Casual Basis working 2 Days per Week(Tuesday & Wednesday) & Filling in for Staff Annual Leave of approx. 22 weeks which would include weekends.

This role will require flexibility of work hours. Remuneration will be based on experience & above award rates will be considered for the right candidate. 

We are seeking someone who has worked in reception/rooms division of an accommodation property. Previous experience in front office reception/reservations of a Resort/Hotel is a requisite for the role. Working with a small professional team of experienced staff members.

Landmark Guest Service Agents will be able:
•    Deliver excellent customer service from check in to check out 
•    Be multi-skilled in performing front office tasks including the selling of the hotel’s facilities to taking reservations & maintaining guest accounts
•    Provide our guests with information regarding the local Tourist Attractions

Ideal Qualifications for our Valued Staff Members

* Previous experience within  accommodation property e.g. Motel/Hotel/Resort

* Excellent Customer Service Skills

* Well presented & immaculate grooming

* High levels of computer literacy with previous experience on an accommodation PMS system. REI Master/Cloud highly regarded.

* Reservations & telephone answering.  Converting inquiries to sales.

* Can do attitude towards customer service.

This is an opportunity to work with a professional small committed management team who thrive in providing customer service outside the box. This is a long term position with flexible working hours.

Please provide a cover letter & a brief resume detailing your accommodation experience to:

Brett Thompson

General Manager

[email protected]

NB Only successful applicants receiving an interview will be contacted.