Guest Services Agent - Join A Leading Company - Part-Time

Guest Services Agent

The iconic Playford Hotel MGallery Collection brings together an eclectic mix of iconic South Australian experiences in one space and, in a sense, a taste of all that is on offer in the ‘quality of life’ capital.

The hotel was named after Sir Thomas Playford, South Australia’s longest serving premier and is built on the site of the original News Limited building. 

The News was a daily tabloid Adelaide newspaper which was inherited by Rupert Murdoch in 1952, and which is now referred to as the ‘foundation stone’ of News Limited and News Corporation, one of Australia's largest media companies. Rupert Murdoch’s first board meeting for News Corporation was in fact held in the space on the first floor above the new Luma Restaurant and Bar. 

The Playford was built in 1998 and recently underwent a multi-million dollar refurbishment.   

Are you ready to take your career to a whole new level? If so, we have a fabulous opportunity for you to do just that.  We're recruiting a guest obsessed Front Office GSA to join our fast paced and dynamic front office team.

The Role:

• Exceptional customer service experience, preferably 1+ years working within a hotel front office
• Competent computer user (experience with Opera Cloud PMS ideal).
• Availability to work varied shifts from early mornings, late evenings and overnight, including weekends and public holidays.
• Excellent verbal and written communication skills

What You'll be doing:

• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.
• Ensure accuracy of guest accounts on departure
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Assist guests with luggage and other concierge duties as required.

What's in it for you:

• Working as part of a highly motivated and skilled team within a 182-room Hotel in the heart of the CBD.
• You will have the opportunity to build your skills and expertise to reach your career potential and personal goals.
• There will be ongoing employment opportunities within the Hotel and other Accor Properties. With an unrivalled range of 20 brands and more than 4,200 hotels across 95 countries, we will give you opportunities to learn new skills and grow your career.
• Employee benefits within the exclusive ALLHeartist Program

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at The Playford MGallery.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.