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Hotel All-Rounder

icon building Company : Accorhotel
icon briefcase Job Type : Part-Time

Number of Applicants

 : 

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Job Description - Hotel All-Rounder

Company Description

We are seeking an energetic and enthusiastic Hotel All-Rounder to work across our Front Office & Food & Beverage operations at Ibis Melbourne Hotel & Apartments.

Ibis Melbourne Hotel & Apartments is a 250 room Hotel including Apartments with a lively Restaurant and three Conference spaces located near the vibrant Melbourne CBD and Queen Victoria Markets.

Job Description

  • Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
  • Shifts in Food & Beverage & Front Desk
  • Checking guests in and out Maintaining accurate guest accounts
  • Taking bookings, providing helpful information & entering reservations
  • Answering guests queries in a timely and efficient manner.
  • Efficiently in serving food & beverage for restaurant and conference rooms
  • Breakfast service including buffet, and maintaining presentation of the restaurant

Qualifications

  • Previous hotel front office reception experience preferable
  • Professional telephone manner and exceptional customer service skills
  • Have a strong attention to detail
  • Are flexible and ready to work across a seven-day roster, including weekends and holidays
  • Knowledge of beverages including barista coffee, cocktails and wines to be able to maximise average spend
  • Ability to work in a fast paced environment, with attention to detail
  • RSA

Additional Information

  • What is in it for you:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
  • Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
  • Opportunity to develop your talent and grow within your property and across the world!

 

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