Implementation Consultant (Contractor)

In this part time role, as an Implementation Consultant you will be:

• Consulting customers on the following crucial configuration tasks for SaaS platforms:

  • Single sign on (SSO) integration with identity provider platforms

  • Data integrations with student information systems, membership management systems, and HR information systems

  • Configuration of platform roles and permissions

  • Installation and configuration of LTI-compliant third party applications

  • Establishment of an account hierarchy that matches intended platform usage

• Consulting customers on migration of content from third party platforms

• Working with customers to scope and recommend technical solutions, including gathering technical and functional requirements

• Supporting the customer with guidance on leveraging APIs for Instructure Products

• Providing consulting to groups of varying sizes, audiences and experience levels. Your skills translating technical concepts into everyday language will be highly regarded

• Researching and understanding client needs and objectives to support customisation of services, growth of consulting offerings, and improved customer experience

• Identifying areas where additional support, training, or consulting are needed

• Participating in team projects that support goals and initiatives of the team

• Building and maintaining technical documentation regarding integrations and systems involved in implementations

• Consulting on how to use JavaScript and CSS overrides in Instructure products where supported

Here is what you will need to know/have:

• Experience designing and deploying technical solutions in a SaaS environment

• Technical expertise with multiple identity provider authentication systems

• Experience and familiarity in working with APIs

• Experience with a programming language (JavaScript, Ruby, and/or Python are a plus)

• Outstanding written and oral communication skills

• Strong interpersonal skills and customer focus

• Ability to conform to shifting priorities and timelines through analytical and problem-solving capabilities

• Ability to engage with a wide variety of audiences, including academics/teachers, administrators and leadership.

• Ability to use web conferencing technologies and web based tools like Gmail, Google Docs and Google Calendar to coordinate, manage and facilitate sessions

Ideally, you’ll also know/have:

• Working knowledge of technology deployment strategies and best practices, especially in an educational context

• Experience building custom reports and data visualizations, and helping customers interpret and understand their data