Medical Receptionist

About the job

Reception Duties

• Open and close practice as per set procedure.
• Greet patients and other visitors to the practice in a courteous and efficient manner.
• Answer the telephone in a courteous and professional manner.
• Schedule appointments for patients following set procedures.
• Bill patients appropriately and issue with invoice/receipt.
• Enter and update patient registrations in computer.
• Liaise with referring doctors, hospital staff, pharmacists, etc., as required.
• Deal with emergencies when required, following set procedures.
• Assist clinical staff by attending to administration tasks (e.g. making phone calls, photocopying) as required.
• Check and manage internal emails.
• Attends general housekeeping such as tidying and cleaning of waiting room when necessary.

Administration Duties
-Recall patients as directed by clinical staff
-Prepare outgoing mail. Open and distribute incoming mail.
-Type medical reports/documents with a high level of accuracy as required.
-Organizing meetings and monitoring scheduling.
-Scan and/or file patient correspondence, results etc

• Batching Medicare and Veterans Affairs claims.

-Balance daily receipts. Ensure banking processed.
-Ensure all forms, stationery and information sheets are adequately stocked.
– Other administrative duties as directed by Practice Director.

ESSENTIAL CRITERIA

• Demonstrated ability to maintain a high level of professionalism and confidentiality.
• Demonstrated excellent communication skills, both written and verbal.
• Ability to work independently, show initiative and work productively within a team environment.
• Ability to communicate with a diverse range of people.
• CPR training or willingness to undergo same.
• Demonstrated organizational skills with the ability to prioritize.

DESIRED CRITERIA

• Previous experience in a medical reception or similar administrative position.
• Previous experience in use of Medical Director and Pracsoft.
• An understanding of the Medicare Benefits Schedule.
• Demonstrated patient/customer focused approach in service provision.

SAFETY AND QUALITY MANAGEMENT
-Participates in practice risk management and quality improvement processes.
-Participates in general practice accreditation processes.
-Actively participates in staff meetings.
-Attends educational activities when required.
-Recognizes and works within own level of competence.
-Maintains accurate, contemporaneous, and complete patient records consistent with legal requirements and organization policy.
-Monitors work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies and guidelines.
-Exercise confidentiality with regards to patient care and all aspects of the practice.