Medical Receptionist/Secretary Part-Time - Urgent Hiring

Brand new Medical Receptionist role – job share position working for a busy surgical practice

One of our wonderful full time staff members are leaving. To continue to provide an efficient service to our patients in our practice, we decided to change our fulltime role into a job share role creating two positions:

• Medical Secretary (clinic) 3 days per week 
• Medical Secretary (surgical bookings) 3 days per week

Benefits:

• Part-time 3 days per week Mon-Wed 9am-5.30pm
• Medical Reception (clinic) role
• Dynamic surgical practice focusing on a high level of patient service and care
• Great team of 3 administration staff supporting each other

The Practice

We are a highly regarded orthopaedic practice located at Newtown.

Our practice specialises in hip and knee surgery, orthopaedic trauma, in addition to bone and soft tissue tumours.   

Working with our practice, you will be a part of a professional and very caring practice that excels in the forefront of this unique patient population, as well as provides a high level of patient care.

Our practice is committed to strong work ethics and values and is seeking an experienced Medical Receptionist that can be an ambassador of these ethics.  

The practice consists of a Practice Manager and two part time Medical Secretaries. The medical software used is Genie software. 

The Role

No two days are the same.  Your role is diverse from co-ordinating clinics, administration tasks, to liaising extensively with patients, organising detailed procedures and tests.

As this is job share role, team collaboration and excellent communication skills are very important in liaising with the fulltime Practice Manager and with the Medical Secretary (surgical bookings who will work Wednesday to Friday), to ensure a smooth and effective patient journey and patient administration. 

Some degree of flexibility will be required to provide coverage when other administrative team members are sick or on annual leave. 

The duties and responsibilities are:-

• You are the first point of contact/impression of the business so you will provide an outstanding level of customer service on the telephone and in meeting and greeting customers
• Efficient management of all patient data, appointments, procedures, clinical files, correspondence and accounts
• Scheduling and effective management of patient bookings in Genie software 
• Co-ordinating scans, tests and other medical reports as required during a patient's treatment
• Liaising with other specialists and healthcare professionals
• Provide information to patients on practice services and fees
• Management of patient invoicing and receipting of consultations (including private billing, Medicare, DVA and third party billing), as well as invoicing of surgical procedures
• Other duties as directed by the Practice Manager

The ideal candidate will have the following attributes:-

• Previous experience as a Medical Receptionist/Secretary working for a specialist is highly regarded 
• Knowledge of Genie software is highly regarded
• Warm, compassionate and caring manner towards patients
• Initiative and a pro-active attitude
• Ability to work in a fast-paced environment and work well under pressure
• Excellent organisational, time management and communication skills
• High level of attention to detail and accuracy is essential
• A problem solver who can think outside the square
• Excellent people skills to relate well to patients, staff and health care professionals
• Enjoy working in a team environment
• Proficient skills in the use of Microsoft applications (in particular, Outlook and Excel)

To apply for this position, please email your resume to Bernadette Beach [email protected] quoting Medical Secretary Clinic - Newtown.  

For telephone enquiries, please phone Bernadette on 0414 943 541