Mental Health Outpatient Coordinator

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace — one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Step into this part‑time (22.8 hours per week) role in Camberwell, where you’ll coordinate our dynamic Mental Health outpatient programs. You’ll be a key part of our dedicated administration team, reporting directly to the Allied Health Program Manager and supported by the Administration Team Leader. It’s a fantastic opportunity to let your organisational skills shine while making a meaningful impact!

You will make an impact by:

• Delivering a high‑quality, customer‑focused service
• Managing all outpatient program referrals efficiently
• Ensuring all referrals meet Health Fund and Compensable contract requirements

To be successful in this role you will have:

• Strong communication skills and solid computer proficiency
• Previous experience in a Hospital or Medical Administration setting
• Proven ability to prioritise competing tasks
• Confidence in working with and influencing stakeholders across Allied Health, Nursing, and VMOs
• The ability to meet deadlines while maintaining excellent customer service in a fast‑paced environment

Position Description      Inherent Requirements

Applications will be reviewed as they’re received, and the advertisement may close once filled — so we encourage you to apply soon.

About Rehabilitation & Mental Health

Epworth Rehabilitation and Mental Health services are some of the most progressive of their kind in Australia. Our clinical approach involves individualised treatment and collaborative team decision-making to achieve positive outcomes for patients. Our strong team ethos extends across our rehabilitation and mental health services at our Epworth hospitals in Richmond, Camberwell, Hawthorn and Geelong.

• Certificate III in Business Administration 
• Training in Customer Service principles for a service-oriented environment

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status provides the opportunity for employees to salary package up to $15,900 pre-tax annually, plus $2,650 meals and entertainment allowance, leading to greater take home pay
• Discounted private health insurance
• The largest educational scholarship program of its kind in Australia!
• Reduced cost of health services for you and your family at Epworth

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to Make a Difference?

To apply, click the I'm Interested button to attach your CV and cover letter.

For more information about the role, refer to the attached position description or contact [email protected] or call (03) 9426 0606.

Apply now....we have over 8,000 perspectives at Epworth and we’re ready to welcome yours!

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.