Night Auditor - Professional Development Opportunities - Part-Time

Wonderful Hospitality with Brisbane Marriott:

With guest rooms boasting views of the city skyline, Brisbane River and the iconic Story Bridge, the hotel’s riverside location is well-connected to business districts, the Brisbane River Boardwalk, Eagle Street Pier and Howard Smith Wharves – Brisbane’s newest entertainment and dining precinct. 

Our vision is to provide guests with an enriching and meaningful 5-star experience, leaving our guests inspired and encouraging loyalty towards our hotel and our brand.

The Role

As Night Auditor, you will be an ambassador for the hotel and deliver exceptional service to our valued guests. The successful candidate will be provided with the opportunity to work in all aspects of the Front Office Department including Reception, At Your Service (Switch Board), and Concierge, allowing a well-rounded skill set.

Key Responsibilities:

• Host our Guests by welcoming all guests using a professional yet friendly manner
• Check-in/Check-out guests, answer calls from both in-house and outside guests.
• Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
• Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
• Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
• Handle reservations enquiries and assist with accommodation bookings
• Balance department dockets and cash, and ensure credit cards are all in balance before closing shift
• Record, store, access, and/or analyze computerized financial information

To be Charming you will have:

• Good English communication skills both in written and spoken
• Competent with Word, Excel, PowerPoint and software packages
• Competent with OPERA Software or similar
• Exceptional communication skills with the ability to create personal connections with guests
• Passion for providing exceptional customer service that is above and beyond
• The ability to think quickly on your feet and solve problems promptly
• Ability to effectively work independently and also part of a team
• Positive attitude, great multi-tasker and organised with a great attention to detail
• Flexibility with working weekends
• An up to date RSA and drivers Licence
• The ability to work evening shifts 11pm – 7am over a rotating roster as per business needs
• Previous Night Audit experience an advantage

The Benefits

Marriott offers “Life. With the Works”,  a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks.  Including:

• Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
• Enhanced superannuation
• Travel & stay benefits including eligibility into our Bonvoy loyalty program
• Incentive, recognition, and wellbeing programs
• Excellent career growth and learning opportunities

Our Brand

Marriott Hotels creates moments that empower guests to shine at their very brightest. Our enriching experiences, sophisticated spaces, and exceptional service are designed to clear the mind and spark new ways of thinking and being, which inspires even greater brilliance in our guests.

Our Company

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 7,000 properties, you'll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.