Office Administrator - Excellent Benefits Package - Part-Time

ORIMA Research is a private Australian-owned professional services firm that provides market and social research, data analytics, organisational performance improvement and related advisory services.  We are a genuine public sector research specialist, whereby over 90% of our clients are in the government sector.  Established in 1996, we now have around 60 professional staff working across four offices in Melbourne, Canberra, Sydney and Brisbane. 

ORIMA is a values-based organisation and we pride ourselves on our service ethos, high performance culture, innovation, integrity and focus on helping our staff to thrive.  We are:

• People who believe in the value of evidence-based approaches to inform government decision making;
• Lateral thinkers and problem solvers – we find the best solutions for our clients; and
• From a diverse range of qualifications and professional backgrounds.

3-month, part time contract with potential to extend

We are looking for an early-career office professional with strong communication and administrative skills to ensure the smooth and efficient operation of our Canberra office, and provide research support to our Canberra and Melbourne-based teams. Anticipated hours are 8.30am-1.30pm, Monday to Friday.

As you will be one of the first faces or voices our clients interact with, you will be well presented, have an excellent phone manner, and a client service orientation. You will be reliable, efficient, and able to deal with ad-hoc and varied tasks, sometimes in short timeframes, with great attention to detail. We are looking for candidates who enjoy a busy, varied professional environment, take ownership and responsibility for outcomes.

You will have excellent administrative, organisational, and interpersonal skills, a can-do attitude and positive, humble, service-oriented demeanour with the ability to multitask and set priorities. You will be a strong team player, use your initiative and be proactive.

This role co-ordinates the Canberra office under the direction of our Office Manager, and provides support more broadly across the company as required. Knowledge of the public sector would be advantageous, though not essential.

Tasks will include but are not limited to:

Office Administration including (under direction of the Office Manager, Melbourne):

Administrative duties such as reception activities, screening and directing phone calls, welcoming visitors, professionally presenting public areas of the office at all times, managing mail, couriers and deliveries, managing set-up, cleaning and catering for occasional meetings and workshops, managing kitchen supplies and maintaining the hygiene and tidiness of kitchen and lunchroom, managing stationery, supporting set-up of staff and client social functions and celebrations, organising office and equipment maintenance as directed, dealing with tenancy (facilities) and contractor management in consultation with Office Manager, manage building and parking passes, managing/reconciling petty cash and banking (will need own car for such tasks), on occasion booking staff travel, accommodation, car hire as required.

Research Support including:

Under direction and with training, providing ad hoc administrative and research support on client projects across teams, such as proof-reading, data and number checking, data entry, document formatting, scheduling interviews and calendar administration, making reminder calls for surveys, testing survey links, compliance record keeping, preparation of components of proposals and proposal lodging, desk research, answering incoming emails to our survey email inbox and telephone helpdesk (sometimes high volume) and supporting survey respondents with basic queries, coding free-text survey comments.

Residency Status

• Australian citizen or a permanent resident preferred, else appropriate work rights in Australia

 Experience

• 1+ years of administration and/ or customer service experience in a professional corporate environment

Technical Skills

• Strong proficiency in Microsoft Outlook, Teams, Excel and Word, including confidence with document and table formatting
• Experience using Adobe Acrobat, MS PowerPoint
• Excellent administration skills and a capacity to follow and maintain effective operational processes and systems
• Confidence in working with numbers and, at times, complex data or processes

Soft Skills

• Highly professional and well presented
• Well-developed written and verbal communication skills, including the confidence to interact with a diverse range of clients
• A strong commitment to excellence in client service, strong service ethos, and a hands-on approach to getting things done
• Demonstrated organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines
• Ability to work as an effective member of a team as well as the ability to exercise independence and judgement where required
• Attention to detail
• Reliable and punctual
• A friendly and welcoming personality
• Ability to multitask and work under pressure in a constructive and helpful manner, remaining calm and solutions focussed
• A positive mindset, resilient and ‘can do’ attitude

Other

• Ability to gain a positive Police check