Part-Time Hotel Receptionist - Room For Advancement

About us

At The Marco Polo Hotel in Mackay we currently have an exciting opportunity for the right candidate to come on board and cover the managers 2 day off for an immediate start.

Job Description

To create a memorable quest experience through excellent customer service; anticipating guest needs, exceeding expectations and delivering prompt and efficient service in a friendly and professional manner. 

Tasks & Responsibilities

• Ensure the smooth and professional running of the check in/check out procedure
• Ensure smooth running of the hotel operations.
• Handle telephone calls, guest requests and reservations in a timely and proficient manner
• Communicate with guests in an open, friendly, respectful and positive manner
• Be familiar with all hotel services, room types and rates and demonstrate full product knowledge
• Where possible and appropriate upsell room categories to maximise hotel revenue
• Create reservations in the system according to guest requests, availability and budget
• Complete front office duties, tasks and procedures in line with company policies and procedures and as directed by Management
• Resolve guest complaints in a timely and professional manner. 
• Report any outstanding balances or payment queries to Management. 
• Process guest mail, messages and deliveries in a timely manner ensuring guest privacy and security is always maintained
• Requirements/requests are fulfilled
• Ensure correct and accurate float balance and cash and credit transactions are recorded at the end of each shift

• Qualifications & Requirement's 
• Experience in a reception position in similar role/industry
• Great with people and ability to build rapport easily
• Flexible with days of work
• Available for shifts 9am - 8pm
• Passionate and motivated to succeed

Benefits

• Be part of a growing business with opportunities for advancement
• Accommodation negotiable 
• Opportunities to advance within a growing company