Part-Time – Practice Coordinator (Hybrid Role) - Hiring Urgently

Position: Part Time – Practice Coordinator 

Location: Hybrid Role - Working From Home (WFH) mainly / Waverley / Knox

• Start-up – Orthopaedic Surgeon – WFH and onsite (consulting only)
• Role with growth – Ongoing development – great salary package – Xestro
• Commencement May / June – pivotal role – 2 to 3 days per week (possible increase)

Would you like a pivotal role in setting up a new practice with our delightful Surgeon? Do you enjoy using your current skill set to be their gatekeeper and go-to staff member? Then please apply.

Our Orthopaedic Surgeon who specialises in Foot, Ankle and Knee Surgery has an exceptional career opportunity for a dedicated and skilled individual to join our medical practice as a Part Time Practice Coordinator. If you are interested in a role that includes training in a supportive environment and with the potential to grow, then this is the role for you.

About Us:

We are a new medical practice led by our Orthopaedic Surgeon, situated in the South-Eastern Suburbs of Melbourne. Our primary focus is on delivering unparalleled patient service and a seamless healthcare journey for our patients. Our Practice is currently expanding and is looking for an enthusiastic individual to play a pivotal role in our practice's success.

Our practice benefits from convenient WFH options. Eventually, there may be 1 to 2 sessions per week onsite during consulting sessions (Waverley, Knox). RWS (Rooms with Style) is currently providing VR (Virtual Reception) consulting billing and phone services and will be able to assist with handover. Therefore, you will not be handling phone calls initially. Utilising your internet, you will be supplied with a laptop to assist you in this role. WFH options will continue to apply outside of consulting sessions.

About You:

As a warm, engaging, empathetic, skilled and most importantly customer serviced based Practice Coordinator, you have the opportunity to grow with our practice. This position would suit someone who is confident, self-motivated, customer service- oriented, has a warm nature, and who is eager to contribute to our new paperless practice. Your role will be integral to setting up efficient systems and processes, ensuring optimal practice performance and exceptional patient care (this cannot be overstated).

Key Qualifications and Attributes:

• Demonstrated experience using Xestro or similar medical software programs.
• Outstanding communication skills coupled with a positive, proactive attitude.
• Previous experience in a Medical Practice is mandatory (Surgical Practice experience viewed highly).
• Professional demeanour with empathetic and warm customer service and attention to detail.
• Ability to work both independently and collaboratively, demonstrating strong leadership qualities.
• Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and Known Gap fees – Training can be provided for the right candidate.
• Proficiency in troubleshooting and IT-related tasks.
• Ability to excel under pressure, while effectively managing multiple tasks.
• Handling dispute resolutions with patients (minimal)

Responsibilities:

• Lead the development and implementation of new practice systems and processes – this is your project!
• Manage consultation sessions (including consultant billing) and warmly greet patients.
• Managing inbox, email, website, e-fax etc.
• Provide exceptional customer service through effective phone/email communication and patient interactions.
• Managing patient records including uploading reports/tests/referrals
• Coordinate patient appointments and manage scheduling.
• Perform general administrative tasks, such as scanning, faxing, sorting mail, and managing patient inquiries.
• Support Surgeon with various administrative and ad-hoc tasks.
• Exhibit flexibility and dedication to accommodate Specialist and practice needs.

Working Hours/days:

Two to three days a week (exact days to be negotiated)

8:00am – 5:00pm (with a 30-minute unpaid lunch break). These days may increase/change in the future.

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

If you are a dedicated professional with the required skills and experience, we encourage you to take advantage of this exciting opportunity. To express your interest, please submit your resume and a cover letter. We look forward to reviewing your application.