Peer Navigator - Hospital & Community - Urgent - Part-Time

About Kiind 

Kiind is a family-led, independent peer support organisation with almost 40 years of operation. We support 6,400+ Western Australian families raising children living with disability, developmental delay, autism, genetic, rare, undiagnosed and/or chronic conditions. 

Based at Perth Children’s Hospital (PCH), our experienced Peer Navigation team have extensive knowledge of the health, disability and education systems and help families to find the answers they’re looking for to best support the needs of their child. We have a range of information resources to help with this and we also connect families to one another. 

Through active systemic advocacy, we help decision makers to understand the experience of children with disability and their families. We seek to influence policy, legislation, and service design. 

Our vision is to create an inclusive society, where all children and families can reach their full potential. Through our three pillars of support, we help families to Connect, Learn and Be heard.

All our services are provided free-of-charge.

About the role

Kiind is seeking a Peer Navigator to join our vibrant, up-beat team, located in Nedlands. In this role, you will be the first point of contact for families with children who may be inpatients, outpatients visiting PCH for clinical appointments, as well as nursing staff and other health professionals with whom we work to provide holistic care to families.

This role is 0.8 FTE (4 days per week) and will be offered on a contract until 30 June 2025. 

In this role, you will be required to: 

• Provide support and information on Kiind services and resources to prospective and current members 
• Conduct ward visits with inpatient families at PCH to offer resources, care items and support
• Provide NDIS support in areas such as pre-planning, navigation and Plan review to help build capacity for families so they better understand and are able to effectively implement their child’s NDIS Plans
• Conduct Pathway Planning sessions with families and follow up with links to support and resources
• Liaise with families in the Kiind centre at PCH, by phone, video call, email and web enquiry
• Welcome and onboard new Kiind members
• Connect Kiind members via Kiind’s Coaching Program
• Online peer support group facilitation as required 
• Maintain relevant case notes in the Customer Relationship Management (CRM) system
• Continual mapping of systems and services for families 
• Peer review of Kiind resources as required
• Reception duties including answering phones, taking messages and scheduling appointments
• Monthly operational reporting 

What you’ll need to succeed

• Lived experience of raising a child with disability, genetic, or chronic medical condition
• A warm and positive personality with the ability to support anxious or distressed parents, build rapport and develop long-term, productive relationships
• Excellent knowledge of the NDIS, disability services and community support
• Strong ability to research and find information for systems, services and supports mapping
• Goal-focused with ability to problem-solve and help families build a road map to positive outcomes 
• Competency with Microsoft Office Suite 
• Excellent spoken and written communications skills

What you’ll get in return

• Varied and interesting work that makes a difference in a busy environment where no two days are ever the same
• Opportunity to work alongside a team of highly-invested and committed people who will help you take your career to the next level  
• Flexible work arrangements including opportunity to work from home
• Professional career development and training   
• A competitive NFP salary, plus 11% employer super contributions and salary packaging opportunities 
• Additional annual leave over the Christmas holidays and your birthday 

Our culture

Our aim to is create a culture of respect where all staff are supported to fulfil their potential. We encourage all staff to collaborate and innovate to make a difference in the lives of our members and the WA community.

We foster a culture that supports workplace flexibility, diversity and inclusion.  

How to apply

If this sounds like the job for you, then we’d love to hear from you. Please apply with your Curriculum Vitae and a cover letter outlining your experience as it relates to the role description and explaining how you, as an individual, compare to the person we’ve described above. 

Successful applicants will be required to have a Working with Children Check, a National Police Check and must complete a Complete Health Department Pre-Employment Health Screening. 

Please send all enquiries to [email protected]