Porter / Guest Service Agent - Part-Time

About the business  
Our passion is people. Designers, housekeepers and chefs, DJ’s, engineers, porters, baristas and accountants. We’re for the passionate. The progressive. We include. We nurture talent and promote internally. When you work here, you don’t just come to work, you bring yourself to work. Of course we love great food. Natural service. Beautiful art, elegant design. Cocktails. Music. Luxury. QT is part of EVT, a proudly Australian-owned company with over 100 years’ experience in hospitality, entertainment and leisure in Australian & New Zealand.  

About the role

You will engage with our guests from arrival to departure, handling luggage, valet & self-parking, booking dinners, tours etc., ultimately creating a positive experience throughout their stay. Providing exceptional customer service, you will attend to all guest requests in a timely manner. Your day-to-day will look like;

• Anticipating and attending to the guest’s needs and desires immediately
• Ensuring that all Hotel guests’ luggage, messages, and special requests are handled promptly and efficiently
• Create a sense of welcome spirit and is highly motivated and enthusiastic...always!
• Facilitate an attentive and genuine arrival and departure experience for our guests
• Demonstrate commitment to service excellence and guest satisfaction
• Handles all facets of front desk operations in a timely manner
• Creatively solves any problems or requests that may arise throughout a guests stay.

Benefits & perks 

• Renowned for our refreshingly local, down-to-earth experiences. 
• Incredible team member discounts from your first day on-the-job. 
• 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
• Awesome winter and summer savings and discounts at Thredbo. 
• Rapid career growth opportunities through our EVT network. 
• Local community involvement, volunteering and charitable giving.  
• Australia and NZ’s largest and most diverse experiences company.  

Skills & experience

• Relevant experience in the hotel industry
• Excellent presentation
• Incredibly reliable and flexible
• Ability to work Night Shifts if required
• Personality plus, and able to bring it out in your team
• Previous experience with Opera desirable
• Passion for Hospitality, amazing communication skills both on the phone & in person
• Excellent front office operations knowledge
• Anticipate and attend to the guest’s needs immediately.
• Excellent attention to detail & commitment to high standards

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.