Practice Manager (P/T 4 Days P/Wk) (School Hours) (WFH) - Start Now - Part-Time

• Join a fun, supportive & inclusive team
• Permanent part-time role with flexible work options
• Work closely with the CEO and be in a role with big impact 

We are looking for a super organised, admin and systems guru to join our business in our Practice Manager role to support our fast growing bookkeeping and business support company.

If you are an administrator or office coordinator with strong systems experience who is looking for a hands-on role with lots of variety supporting 15 amazing team members, then this may well be the perfect role for you!

About the Business

We are an established Perth based bookkeeping business managing over 100+ Xero accounts and are currently a team of 15 amazing bookkeepers and support staff. We are industry specialists and we have proudly won Xero awards and operate at a Xero Gold Partner level. 

We are more than your ‘average’ bookkeeper… we truly partner with our clients, offering them a service that makes them raving fans and as a result we are growing fast. 

Our vibe is energetic, inclusive and supportive and your role will be critical to this through helping our business to be organised, systemised and communicating and serving at the highest level. 

Our CEO Sally, is inspiring and hugely supportive and we proudly prioritise team, connection and flexibility to the same high level of importance as client service.

About this exciting role

In this role you will be working closely with Sally to take over responsibility for our back end client and team support systems. 

This role will be varied and will range from coordinating and project managing to executing lots of admin and bookkeeping tasks and being our main systems go-to person.

Specifically you will:

• Be our Systems Guru -  managing all systems accesses and development to provide us best practice uses
• Be the first point of contact for new client enquiries, screening for a business fit liaising with internal team members to initiate our new client enquiry process
• Coordinate  and assist in our new client onboarding process
• Manage capacity and workflow when clients moving between bookkeepers or when bookkeepers are on leave
• Preparing weekly client data reports (using XPM) 
• Coordinate our client BAS lodgement process including following up with clients, bookkeepers and keeping abreast of client status and deadlines
• Performing client surveys and supporting our clients 
• Performing basic bookkeeping tasks to support our bookkeeping team where necessary such as chasing debtors, reconciling accounts, inputting data or documents into Xero
• Coordinate our new staff onboarding process, inputting information into our system and holding responsibility for tracking key dates
• Managing timesheets and payroll processing for the team including all bookkeeping tasks for Total Accounts
• Weekly / monthly invoice preparation for hourly rate clients (minimal)
• Supporting our team morale by coordinating team events and team initiatives
• Other administrative tasks such as championing our Office 365 platform for the team and liaising with our IT providers as necessary 
• Supporting the CEOs business development activities and performing support tasks to the CEO as required
• This role can be broken into five main areas being: Team Support, Systems Management, Client Engagement, Human Resources, EA to the CEO

This role is predominantly Work From Home but with the expectation that you can come into our brand new office space in Mount Pleasant at least 1 day a week.  This position is Permanent Part Time 16-20 hours a week over 4 days (preferably Monday-Thursday 4-5 hours per day).

More about YOU

We’re looking for someone with strong admin & systems experience who is confident and capable to learn our process, then take responsibility and really own this role. 

With at least 5 years of administration experience within a service based business supporting a team of 10+ people with a strong skill set in tech, project management and systems, you’ll find it easy to learn our system and get up to speed. 

Specifically you’ll have 

• Strong tech / systems experience with a wide variety of systems including: Microsoft Suite, Slack, Loom, Xero, Zapier, ZohoCRM
• A strong ability to follow your nose and get up to speed with new systems and then a strong ability to understand how systems work together across a business
• Bonus points if you’ve experienced any of these bookkeeping/accounting specific systems such as Xero Practice Manager (XPM); XeroHQ, Practice Ignition, FYI Docs, Content Snare, Practice Protect, Employment Hero, Dext & Hubdoc and / or have worked in an Accounting or Bookkeeping Practice
• Even more bonus points if you are a Registered BAS Agent!!

In addition to these systems skills, you: 

• Are a natural people person and a great communicator who enjoys going out of your way to help others.
• Have a naturally high attention to detail and enjoy creating reports and analysing numbers
• Are super organised and enjoy taking a proactive approach to your role, working on today's tasks and also thinking about tomorrow, next week and next month
• Are a quick learner, focused on efficiencies and you enjoy working within processes and creating new ones
• Are required to have a separate home office with an ergonomically sound work station to perform your work from home.  We will conduct an assessment of your space prior to commencing
• Are required to have a reliable laptop (less than 3 years old), we will provide additional screens for your workspace if necessary
• MUST BE BASED IN PERTH, WESTERN AUSTRALIA

What’s In It For YOU

You’ll join a business that truly cares about you as an individual and will support your career development and your life.  

You’ll get job security and stability through permanent part time hours and in turn we’ll invest and rely on you for the long term.

You’ll be rewarded via above award pay and you’ll become part of a close knit team who likes to have fun, regularly catch up, support flexible working hours, personal and career development and other random perks to encourage you to be happy, productive and engaged.  

Plus you’ll be working in a business where your ideas are welcome and encouraged.

Next Steps

If you’ve read this far and you feel excited, we’d love you to apply via this ad by attaching your cover letter and resume.  We can't wait to hear what makes you a perfect file for this exciting role!

We will be sending all short listed candidates a short questionnaire to complete prior to offering telephone and then in person interviews.

Every application will be acknowledged and responded to if based in Perth, Western Australia.  Thank you so much for taking the time to apply to work with us.