Psychologist - Branch Manager Psychosocial Support

2 x permanent part-time roles available

Do work that matters

In this newly created specialist role, you'll provide proactive, best-practice psychological and psychosocial support to Branch Managers operating in high-risk branch environments. These branches are characterised by frequent exposure to aggressive, abusive and inappropriate customer behaviour, creating elevated risks of psychological harm, vicarious trauma and burnout.
You'll play a critical role in protecting wellbeing, intervening early to mitigate harm, and strengthening organisational capability in psychosocial risk management through both individual support and preventative, system-level initiatives.

See yourself in our team

This role partners closely with Branch Managers in identified high-risk branches, working alongside Health, Safety and Wellbeing (HSW), CSN leaders and other key stakeholders. You'll operate with a high degree of autonomy while contributing specialist psychological expertise into broader organisational wellbeing, safety and risk frameworks.

More specifically, you will:

• Provide regular, confidential 1:1 psychological support and counselling to Branch Managers in high-risk branches. Applying evidence-based counselling approaches.
• Monitor wellbeing and mental health indicators, escalating to appropriate supports where required
• Deliver psychoeducation on the impacts of repeated exposure to inappropriate customer behaviour
• Design and embed best-practice approaches to managing vicarious trauma within Branch Manager onboarding and induction
• Develop and oversee peer-to-peer support mechanisms for Branch Managers
• Build Branch Manager capability to support their teams through debriefing, psychological first aid and early intervention
• Translate insights into preventative initiatives that reduce exposure to harm and improve psychosocial safety
• Provide regular reporting and insights to the Health, Safety and Wellbeing team on trends, wellbeing indicators and psychosocial risks
• Maintain professional, ethical and confidentiality standards aligned with AHPRA requirements
• Travel domestically on a regular basis as required

We're interested in hearing from people who have:

• Registration as a Psychologist with AHPRA (mandatory)
• Extensive experience providing counselling and 1:1 psychological support in high-risk, high-exposure environments
• Strong understanding of vicarious trauma, occupational stress and psychosocial risk management
• Experience moving between individual clinical work and strategic, systems-level thinking
• Demonstrated capability designing and implementing preventative mental health and wellbeing initiatives
• Strong stakeholder engagement, influencing and communication skills
• High levels of professional judgement, discretion and emotional intelligence
• Post-graduate qualifications and/or experience in counselling, clinical or organisational psychology (highly regarded)

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 26/03/2026