QT Perth Porter / Guest Service Agent

Front Office | Listed 13 June

QT Perth – Porter / Guest Service Agent

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Location
WA

Work type
Part Time

Brand
QT

About EVT 

When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day. 

About QT 

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

About QT Perth

A place for explorers and wildflowers, QT Perth is an eclectic urban oasis where everyone fits in perfectly. Service obsessed? Better yet. Boasting designer guest rooms, event spaces, Santini Bar & Grill and Rooftop at QT, there are ample opportunities to insert your passion for making the day.

About the role

You will engage with our guests from arrival to departure, handling luggage, valet & self-parking, booking dinners, tours etc., ultimately creating a positive experience throughout their stay. Providing exceptional customer service, you will attend to all guest requests in a timely manner. Your day-to-day will look like;

• Anticipating and attending to the guest’s needs and desires immediately

Ensuring that all Hotel guests’ luggage, messages, and special requests are handled promptly and efficiently Create a sense of welcome spirit and is highly motivated and enthusiastic…always! Facilitate an attentive and genuine arrival and departure experience for our guests Demonstrate commitment to service excellence and guest satisfaction Handles all facets of front desk operations in a timely manner Creatively solves any problems or requests that may arise throughout a guests stay.

Benefits & perks 

At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot. 

• Incredible team member discounts from your first day on-the-job.  

50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.   $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   Awesome winter and summer savings and discounts at Thredbo.   Rapid career growth opportunities through our EVT network.   Local community involvement, volunteering and charitable giving.    Australia and NZ’s largest and most diverse experiences company.   

Skills & experience 

• Relevant experience in the hotel industry

Excellent presentation Incredibly reliable and flexible Ability to work Night Shifts if required Personality plus, and able to bring it out in your team Previous experience with Opera desirable Passion for Hospitality, amazing communication skills both on the phone & in person Excellent front office operations knowledge Anticipate and attend to the guest’s needs immediately. Excellent attention to detail & commitment to high standards

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.   

Apply now

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