Raging waters Sydney - In-Park Revenue Coordinator

Raging Waters Sydney is the biggest and wildest waterpark in Sydney — and it's where summer fun comes to life! Home to over 40 epic slides and attractions, including wave pools, thrill rides, and our epic Dinosaur Lagoon, it’s the ultimate place to cool off and make unforgettable memories.

As part of our team, you won’t just be coming to work — you’ll be part of the action, bringing the fun, energy, and excitement to many guests every day.

We are currently looking for a:

Raging waters Sydney - In-Park Revenue Coordinator

About the role:

The Guest Operations Coordinator is responsible for the day-to-day operational leadership of Admissions, Guest Experience and Retail, ensuring a seamless guest journey from arrival to exit.

This role is a hands-on operational leader who drives frontline performance, service standards, safety compliance and revenue outcomes across all front-of-house commercial touchpoints. The Coordinator ensures all teams are rostered, trained, supported and accountable for delivering an outstanding guest experience while maximising per-cap revenue opportunities.

Roles & Responsibilities:

 

Roles & Responsibilities 

Operational Leadership 

• Lead daily park operations across Admissions, Guest Experience and Retail 
• Ensure all locations are fully staffed, stocked and operationally ready prior to park opening 
• Drive consistent upsell and upgrade behaviours across all departments 

Commercial & Revenue Performance 

• Drive per-cap revenue across admissions upgrades, retail and in-park products 
• Lead daily sales focus including promotions, bundles and impulse purchases 
• Ensure merchandising standards are executed to maximise conversion 
• Support new product launches, campaigns and in-park activations 

Team Leadership & Development 

• Lead, coach and develop Team Leaders and frontline staff 
• Support recruitment, onboarding and training of seasonal staff 
• Ensure staff are correctly trained and compliant prior to shifts 
• Support rostering through Quinyx to ensure optimal coverage 

Stock, Assets & Presentation 

• Oversee daily stock checks and replenishment 
• Ensure retail stores are visually merchandised to brand standards 
• Maintain presentation standards across all guest-facing locations 
• Conduct audits and stocktakes 

Offseason 

During the off-season, the Guest Operations Coordinator will remain highly engaged across the business, supporting a range of operational and commercial functions. This may include leading the Call Centre and Guest Experience team, assisting with group bookings and event enquiries, supporting seasonal recruitment and onboarding, and contributing to the development and refinement of standard operating procedures (SOPs). The role is flexible and hands-on, providing critical operational support to ensure the park is fully prepared for each new season. 

Requirements 

Languages:  Fluent English 

Skills & Experience:  

• Proven experience in frontline operations, retail, hospitality or attractions 
• Strong people leadership and coaching capability 
• Excellent guest service and conflict resolution skills 
• Commercial mindset with sales and revenue focus 
• Ability to work in a fast-paced, high-volume environment 
• Strong organisational and decision-making skills 
• Availability to work weekends, public holidays and peak periods. 

Relationships 

Internal:  General Manager / Facilities / Finance / Food & Beverage / Guest Experience/ Operations / People & Culture / Retail / Sales & Marketing / Commercial Teams. 

External:  Guests/ Contractors / Suppliers / Business Partners. 

Organisation 

Any other relevant comments: 

• Ability to work flexible working hours including but not limited to weekends, evenings and public holidays. 
• Adhere to the Company Code of Conduct policy. 
• Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates. 
• Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work. 
• To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager or any member of the Management Team. 
• Adhere to the Employee Handbook content and requirements. 
• Smoking in the workplace is allowed in designated smoking areas only where permitted by the applicable legislation of the jurisdiction. 

Team member benefits: