Reception - Front Office Administrator - Part Time

Reception - Front Office Administrator - Part Time

Fullerton Cove NSW 2318, Australia Req #11238
Friday, 14 June 2024
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
 
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

Ingenia Communities is a leading Australian property group that owns, operates and develops a fast-growing portfolio of lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1400 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

The Location

No detail has been spared in this sophisticated, over-55s community that puts you at the heart of art and culture, food and leisure, just a ferry trip or short drive from the heart of Newcastle.

About the role

Provide excellent customer service and ensure the efficient operation of reception by performing check-ins/check-outs, office administration and administrative support.  This role is part-time and will be 3 days per week.

Key Accountabilities

• Ensure a high level of customer service is always maintained.
• Take payments when necessary.
• Assist guests and residents with all questions and reasonable requests.
• Greet residents and guests in a warm and friendly manner.
• Register any issues in terms of housekeeping, maintenance, office, common areas etc.
• Conduct site tours if necessary, with prospective residents.
• Use of computer programmes and MS Office to maintain databases in relation to guests and residents.
• Ensure that residents are informed of additional activities, events, higher end products etc.
• Answering incoming calls, action faxes and emails and sort mail.
• Attend to general receptionist duties including filing.
• Any other duties as assigned by management.
• Actively foster and support a positive working relationship with all team members, following correct reporting lines at all times.
• Show absolute care and empathy towards the needs of our customers, communicate with genuine care and engage in positive relationships while maintaining professional conduct.

About You

• Excellent customer service skills
• Confident in decision making and able to work with minimal supervision.
• Excellent interpersonal and communication skills
• Proactive team player
• Well organised and time conscious
• Confident and proficient at dealing with people.

Culture and Benefits

• Employee rewards and recognition program
• Discounted accommodation rates at Ingenia holiday parks
• Friendly environment

Please note that to be considered for this role you must be able to work in Australia and be residing in Australia at the time of application.  You will be required to complete a National Police Check if successful for this role. 

Culture and Benefits
 
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.

Other details

• Pay type Hourly

Apply now