Reception/Administrative Assistant - Allied Health

ABOUT US:

At Talaria Podiatrist, we provide exceptional foot and lower limb care through a patient-centered approach. Our dedicated team of podiatry professionals is committed to supporting the health and well-being of our community. We are seeking a versatile and enthusiastic All-Rounder Receptionist/Administrative Assistant to join our supportive and collaborative team.

This is for a part-time role, 10-15 hours a week. 

ROLE DESCIPTION:

As a Receptionist/Administrative Assistant at Talaria Podiatrist, you will be the first point of contact for our patients and play a crucial role in ensuring smooth and efficient clinic operations. Your key responsibilities will include:

Front Desk Reception and Administrative Duties:

· Greet and assist patients providing prompt, friendly and professional service.

· Manage phone calls, emails, online bookings, and patient queries.

· Schedule and reschedule appointments using Pracsuite Software.

· Process payments via HICAPS/EFTPOS and Pracsuite including Medipass/Tyro

· Balance daily transactions.

· Manage orthotic ordering process

· Maintain a clean, sterile working environment following infection control procedures.

· Follow-up on outstanding accounts.

· Maintain electronic patient records and manage correspondence.

· Manage mail, orders, and office/clinical supplies inventory.

· Provide compassionate and knowledgeable customer service.

· Address patient concerns and provide information on treatments and services.

· Assist with PR campaigns and staff CPD activities.

· Assist in updating and implementation of procedures for various administrative tasks.

· Additional ad-hoc duties as assigned by the Director.

Qualifications and Skills:

· Previous experience in a receptionist or administrative role, preferably in a healthcare setting.

· Strong customer service skills with a compassionate and patient-focused approach.

· Proficiency with Pracsuite Software or similar systems is a plus.

· Proficiency in Microsoft programs including Word and Excel.

· Excellent communication skills, both verbal and written.

· Ability to multitask and manage time effectively.

· Attention to detail and strong organisational skills.

· Ability to work collaboratively as part of a team as well as independently.

How to Apply:

If you are passionate about providing exceptional service and support in a healthcare setting, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.

Please email your resume and cover letter to:

[email protected]