Receptionist - Physiotherapy Practice

We are seeking a friendly and enthusiastic Receptionist to join our vibrant Physio Clinic and Pilates studio in the Melbourne CBD.  We are in a fantastic and very convenient location close to many cafes and public transport.

We are a busy private practice with a strong manual therapy, clinical pilates,
exercise and running injury management focus. We are committed to providing exceptional client care, with an emphasis on forming supportive, enduring relationships.

As the first point of contact with our clients at our front desk, you will be passionate about client engagement and comfortable with the position of being in front of the house. 

You are the right candidate for us if it excites you to 

Be our customer service champion and the first face our clients come into contact with

Be friendly, approachable and a quick learner

The logistics of the role

Clinic Hours:

• Monday to Thursday 7:00 am-7:00 pm 
• Friday 7:00 am-3:00 pm 

We are seeking a Receptionist for a part-time role for the following days:

• Monday 12:00 pm-7:00 pm 
• Tuesday 2:00-7:00
• Wednesday 2:00 pm-7:00 pm 
• Thursday 2:00 pm-7:00 pm 
• Friday 7:00 am-12:00 pm 

We would also love the successful candidate to be available to pick up additional shifts to cover sick leave and holidays. 

Start date: Preference will be given to applicants who have availability to commence immediately and have prior experience in Physiotherapy practice.

 Key Responsibilities
 

• Greeting and assisting patients, providing exceptional customer service
  Scheduling patient appointments and answering general queries
  Managing the clinic diary to ensure efficiency
• Attending to incoming phone calls, emails and other correspondences in a
  professional and friendly manner
• Patient billing, including processing private health, Medicare and
  compensable claims and end-of-day reconciliation of payments
• Providing administrative support to practitioners and leading admin team
  members including but not limited to scanning, faxing, filing and general Admin tasks
• Light cleaning duties, including pilates studio equipment, end-of-day
  vacuuming, tidying and preparation of consulting rooms
• Close of shift duties

To be considered for this role, you will have previous experience in a customer service or receptionist role, preferably in the Allied Health space, in addition to the following skills and attributes:

• Excellent and enthusiastic communication skills & demonstrated well-rounded interpersonal skills to work within a team 
• Exceptional organizational skills, being adaptable and efficient in task completion
• Commitment to improve the function and performance of the practice
• Ability to multitask and prioritize effectively
• Self-motivated with demonstrated initiative and attention to detail
• Familiarity with online booking system 
• Sound understanding and experience in Microsoft Office/ Google Docs / Sheets
• Experience with Cliniko, HICAPS, Momence and processing patients payments using an EFTPOS terminal (preferred but not essential)

We encourage those from Indigenous and Torres Straight Island backgrounds to apply. 

We are an inclusive clinic and encourage applicants from diverse backgrounds including LGBTIQ+.

If you are interested in this position, please apply through Seek via the Apply
Now button.

Please note that due to the large volume of applications only successful candidates will be contacted.

 A cover letter outlining what makes you the perfect candidate for this role and any previous experience is required for all applicants.