Referral Service Coordinator

• Part Time position available (0.6 FTE)


• Flexible CBD and Remote working

About us

The LIV represents more than 21,500 lawyers and people working in the law in Victoria, interstate and overseas. Our members offer their commitment, diversity and expertise to help shape the laws of Victoria and to ensure a strong legal profession for the future. The LIV promotes justice for all advancing social and public welfare in the operation of the courts and legal system as well as advancing education and public confidence both in the legal profession and in the processes by which the law is made and administered.

About the role

The Find Your Lawyer Referral Service provides callers with referrals to appropriate legal firms and/or other information agencies, as well as database and administration support to maintain the accuracy of referrals.

This role requires the ability to deliver high quality, accurate and client focussed information services through the LIV Find Your Lawyer Referral Service.

Responsibilities of Find Your Lawyer Referral Service include:

• Ensure a responsive service that demonstrates an understanding of the client’s inquiry.


• In accordance with procedures and protocols, conduct a brief interview with the client in order to make appropriate referrals.


• Provide clients with accurate information about the referral service and where appropriate other services available to them.

About you

The successful candidate will possess a commitment to providing outstanding customer service. You will have highly developed communication and inter-personal skills with exposure to a call centre environment managing high volume calls. At times you will need to have the ability to respectfully manage challenging or distressed clients.

Desirable:

• 2-3 years phone experience in a busy work environment

The LIV offers hybrid and flexible working arrangements.

The LIV encourages applications from Aboriginal and Torres Strait Islander origin, LGBTIQ+ communities and from diverse cultures, language groups, and people with disabilities.

If you are interested in joining a highly respected membership organisation that values respect, integrity, collaboration, accountability, curiosity and a focus on service excellence, please apply.