Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)

Company : Virtual Coworker

Remote / Work from Home

Job Description - Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)

• Follow up new customer enquiries and leads by phone, email, SMS and WhatsApp, converting enquiries into booked jobs and arranging free roof inspections.

• Respond to customer emails and messages, return missed calls captured by the AI receptionist and provide friendly, professional communication to homeowners.

• Prepare quotes in ServiceM8 using notes provided by the business owner, send quotes once approved and proactively follow up outstanding quotes by phone.

• Manage crew bookings and job schedules in ServiceM8 based on the owner's instructions, including return visits, follow-up work and rescheduling jobs affected by weather.

• Check completed jobs, follow up with customers and assist in managing complaints or unhappy customers professionally, escalating matters to the owner when required.

• Maintain accurate customer information, job details, appointments and communication records in ServiceM8, and participate in a daily 20-minute check-in with the business owner.

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Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)

Job Description - Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)

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