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Customer Service & Membership Coordinator for a Health & Wellness Business in Australia (Home Based

icon building Company : Virtual Coworker
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

Number of Applicants

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Job Description - Customer Service & Membership Coordinator for a Health & Wellness Business in Australia (Home Based


Customer Service & Membership Management

  • Manage member enquiries related to bookings, memberships, account updates, payments, upgrades, and cancellations

  • Review customer accounts, resolve membership-related concerns, and escalate complex issues when necessary

  • Support member retention efforts by communicating cancellation policies, managing notice periods, and offering approved retention options

  • Identify opportunities to upsell memberships, class packs, and additional services

  • Conduct member feedback surveys and satisfaction check-ins to help improve the overall member experience

Studio Operations & Administration

  • Monitor and manage enquiries received through the general inbox, including group bookings and partnership opportunities

  • Maintain class schedules and studio timetables, including updates, instructor changes, and new class setup

  • Coordinate with internal team members regarding scheduling, operational needs, and studio support

  • Assist with promotional campaigns, gift cards, vouchers, community partnerships, and special initiatives

  • Escalate operational issues and ensure timely communication and resolution

Staff Onboarding & Compliance Support

  • Coordinate onboarding administration for new team members, including contracts, documentation, and system setup

  • Maintain accurate staff records, certifications, qualifications, insurance documentation, and compliance requirements

  • Track compliance deadlines and proactively follow up on renewals and outstanding requirements

  • Update staff registers and operational records to ensure information remains accurate and current







Original job Customer Service & Membership Coordinator for a Health & Wellness Business in Australia (Home Based posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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