• Answer incoming customer calls in a friendly and professional manner
• Call back new website quote enquiries within five minutes
• Follow up on missed calls and customer enquiries
• Assist with incoming calls alongside the existing AI phone assistant
• Answer basic questions about cleaning services, availability, and pricing
• Communicate clearly and confidently with Australian customers
• Follow up with customers who have already received cleaning estimates
• Provide quotes using the client's established price list
• Contact potential customers to help convert enquiries into bookings
• Record customer details and follow-up outcomes
• Refer unusual pricing questions or requests to the client
• Book cleaning jobs into the client's existing system
• Confirm customer details, addresses, and cleaning requirements
• Assist with appointment changes and rescheduling
• Keep booking information accurate and organised
• Respond to customer SMS messages
• Monitor and reply to customer emails
• Follow up on outstanding enquiries
• Provide friendly and helpful customer service across all communication channels
• Maintain accurate customer records
• Keep track of outstanding quotes and follow-ups
• Update booking and enquiry information
• Notify the client of urgent customer matters
• Assist with basic administration as required
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