• General administration support for the business and Support Coordination team
• Managing and responding to emails and general correspondence
• Maintaining participant files, records and documentation
• Assisting with participant onboarding and ensuring required documents are completed and filed correctly
• Preparing and updating service agreements and other NDIS-related documentation
• Following up Plan Managers, providers, participants and other stakeholders as required
• Assisting with NDIS funding, service booking and plan-related administration
• Monitoring participant plan dates, funding periods, reviews and important deadlines
• Assisting with invoices, payment follow-ups and reconciliation of administrative records
• Maintaining spreadsheets, trackers and internal systems
• Scheduling meetings and appointments and assisting with calendar management
• Preparing basic letters, templates and correspondence
• Helping Support Coordinators with document preparation and administrative tasks
• Maintaining confidentiality and appropriate handling of sensitive participant information
• Keeping (client) updated on outstanding tasks, deadlines and matters requiring their attention
• Helping improve and streamline our administrative systems and processes where possible
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