Support Worker

• Permanent Part-time Position - 31 hours per week
• Working Tuesday & Wednesday evening shift, Saturday & Sunday overnight shift
• Salary: $1556 per week + Super + NFP Salary packaging benefits 
• Location:  Mparntwe (Alice Springs) NT 0870
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity 

The Aherlkeme Development Centre (ADC) in Alice Springs provides vital transitional accommodation and wraparound support services for Territorians who are homeless or at risk of homelessness. Our service is designed to assist individuals and families who face significant challenges in securing and maintaining tenancies.

ADC delivers culturally safe, person-centred support through tailored case management and life skills development programs, enabling residents to build the capacity and confidence needed to successfully transition into stable public or private housing.

This is an on-site position and as a Support Worker, you will play a key role in supporting participants’ daily needs, maintaining a safe and clean-living environment, and contributing to the overall positive outcomes of each resident's housing journey.

We strongly encourage applications from Aboriginal or Torres Strait Island people.

This is a 24-hour service and requires flexibility to work a rotating roster including evenings, overnight, and weekends.

Your Key Responsibilities 

• Deliver participant support across day, afternoon, and overnight shifts, including monitoring, assistance with daily tasks, and transport as required.
• Undertake basic client intake and induction, including completing relevant forms and guiding new residents through service expectations and procedures.
• Support implementation of person-centred case plans in collaboration with case managers, ensuring cultural responsiveness and individual needs are addressed.
• Carry out general administrative tasks, maintain accurate and timely case notes, and complete internal/external documentation in line with service standards.
• Maintain a safe, clean and welcoming environment through basic cleaning duties and routine property upkeep.
• Contribute to life skills development, assisting or facilitating basic group sessions that build independence and tenancy readiness.
• Collaborate with the team and engage stakeholders, attending team meetings, training, and participating in continuous improvement initiatives.

Requirements for Success 

• A relevant Certificate III or IV in Community Services, or equivalent experience in the homelessness, mental health or related sector.
• Demonstrated experience working with vulnerable populations, preferably within Aboriginal communities, with cultural sensitivity and respect.
• Strong interpersonal, verbal and written communication skills, with the ability to build positive relationships with clients and colleagues.
• Sound administrative and record-keeping skills, with confidence using Microsoft Office and client databases.
• A team-oriented approach with flexibility to work a 24/7 roster, including overnight and weekend shifts.
• Physical capacity to undertake manual handling tasks, including lifting and carrying items up to 15kg and occasional use of step ladders for basic storage duties.
• First Aid & CPR certificate is required.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Remote location allowance includes:
  * Additional $350 each year to help with cost of living in a remote area
  * Access to up to 3 additional days Personal/carers leave each year

Our Culture 

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today! 

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.