Team Leader Support Worker - Urgent - Part-Time

Participate Australia makes a difference in the lives of people with disabilities by respecting their dignity, autonomy, freedom of choice and independence, and by supporting the achievement of their goals.

The Team Leader Support Worker provides leadership and assistance to ensure participants' well-being, safety, and growth. Responsibilities include leading the support worker team, offering direct support to participants, collaborating with staff and management for a positive environment, developing personalised activity plans with participants and their families, maintaining a safe environment, advocating for participants' rights and needs, documenting care and incidents, collaborating with other stakeholders, and participating in team meetings and training. Ultimately, the Team Leader Support Worker plays a vital role in fostering a supportive environment that promotes participants' well-being and independence.

Essential

• Show dedication to Participate Australia's values.
• Dedicate yourself to delivering outstanding customer service.
• Capable of handling high-pressure or complex situations.
• Possess strong organisational skills and a solid work ethic.
• Collaborate effectively with team members in a constructive manner.
• Maintain enthusiasm for learning new concepts and practices.
• Encourage and seek out creative solutions to overcome team obstacles and support individuals for successful outcomes.
• Demonstrate precision and attention to detail in administrative tasks.
• Exhibit strong proficiency in time management.
• Manage competing priorities effectively within time constraints.
• Regularly evaluate personal progress and development.
• Listen attentively to and appropriately address customer feedback.
• Offer thoughtful and honest feedback to team members and managers.
• Demonstrate patience and empathy towards customer needs. 
• Current First Aid certificate and CPR.
• Current NDIS Workers Check.
• NDIS worker Orientation Module.
• Current Working with Children Check.
• Infection Control training.
• Fully Vaccinated against Covid-19.

Desired 

• Previous experience in a leadership role within the disability or healthcare sector.
• Strong knowledge and understanding of the needs and challenges faced by individuals with disabilities.
• Demonstrated ability to lead and motivate a team, promoting a culture of collaboration and continuous improvement.
• Experience in working with person-centred planning techniques in addition to delivering and leading excellent supports practices.
• Can work seamlessly as both an active support worker and a Team Leader Support Worker.
• Excellent organisational skills and ability to prioritise workload while working under pressure.
• Experience in supervising and supporting staff to take ownership and responsibility for the quality of support they deliver.
• Demonstrated experience in the provision of support services to individuals with complex to high support need disabilities and challenging behaviours (including medical support needs).
• Excellent written and verbal communication skills.
• Demonstrated ability to work in a team-based environment or independently.
• Knowledge and application of safe manual handling practices.
• Sound Knowledge of the NDIS Practice Standards and Quality Indicators.
• Current Australian Driver’s License and access to a registered and comprehensively insured vehicle (suitable for transporting consumers). 
• Certificate III or higher qualification in Disability, Community Services, or a related field