Thrift Shop Manager

Are you passionate about your community?

About the role
We are seeking a dedicated Thrift Shop Manager! You will lead operations of the store ensuring quality customer service, diligence in banking, quality sorting of donated goods and maintaining general upkeep of the shop.

Responsibilities include

• Recruit and train new volunteers
• Ensure timely management of pick-ups and deliveries of household furniture
• Delegate responsibility for collection to volunteers or manage collections during normal working hours
• Update merchandise and mannequins at least weekly or as required
• Cash handling – cash and credit card transactions, end of day reconciliation and banking
• Greet all customers in a warm and inviting manner. Offer assistance and advice on selections. Encourage and coach the team to do the same
• Ensure safe standard operating procedures are in place and updated where necessary, and all volunteers adhere to them

This is a permanent part-time position, 30.4 hours per week, based in Horsham, VIC. Salary and conditions are in accordance with General Retail Industry Award 2010 - Level 6.

What you will have

• Experience in customer service 
• Experience in managing a team preferably volunteers 
• Experience working in Retail (highly desirable)
• Commitment to the mission and values of The Salvation Army
• Compassion and professionalism in all actions and ethics
• Extraordinary service to customers
• First Aid certificate or willingness to obtain
• Physical ability to safely stand, sit, walk regularly and for long periods of time, push, pull, lift, carry & restrain, climb ladders
• Use a computer mouse and EFTPOS machine / undertake other inherent requirements of the role
• A current drivers licence and working with children check

Benefits working at The Salvation Army

• Employee Assistance Program - Independent confidential counselling service
• An inclusive culture of dedicated, passionate, and professional team members
• Positively supporting and impacting the lives of others through your career contribution

Applications will close as soon as a suitable candidate is secured. Do not delay in submitting your application today!

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration