Ward Host

Your role at St John of God Subiaco Hospital

We are seeking enthusiastic and reliable Ward Hosts who are passionate about food service and enjoy working with people.

In this role, you will support all aspects of food preparation, equipment handling, and the delivery and service of meals to patients, caregivers, and visitors across the Catering Services Department and the Hospital.

The Ward Host is responsible for maintaining clear communication with the kitchen, ensuring meal requests are delivered to patients promptly, and returning to the ward to collect meal trolleys once meals have been consumed. This position plays an important part in providing a positive and supportive patient experience.

The role is offered on a Casual basis.

The Position:

• Delivery of patient meals and beverages to the patient in a timely manner and collection of patient meal trolleys from the ward.

• Always providing excellent compassionate service paying particular attention to the needs of the patient.

• Follow instruction and guidance from Nurse Unit Manager where appropriate, as well as following ward protocols and policy with particular attention to infection control guidelines.

• Identify and escalate priority issues with the Catering Manager as well as providing feedback from patient comments.

• Follow communication “scripts” for set up of the meal tray, delivery and collection of the patient meal.

• Identify customers’ needs, clarify information, and provide solutions and/or alternatives.

• Uniform worn in accordance with presentation guidelines outlined.

• Provide suggestions of process and feedback from patients that would improve the meal dining experience.

The ideal candidate will have a basic understanding of kitchen hygiene practices and demonstrate strong verbal communication skills, including the ability to speak clearly, listen effectively, and interact confidently with both colleagues and customers.

A high standard of personal presentation and punctuality is essential, along with a strong customer focus and the ability to adapt to a wide range of personality types.

Above all, patients will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Casual Hourly rate: $39.26 to $41.11 (inclusive of casual loading), plus 12% superannuation

• As a casual employee, you can salary package a percentage of your earnings each pay period

• A healthy work-life balance through flexible work options

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

For enquiries contact Michael Abeyakoon, Executive Chef, on 9382 6330

Position may be filled before closing date if a suitable candidate is identified

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.