Assistant Front Office Manager

Job Description

Job Number 24099377
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.                                                                       As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Do you want to create personalized and memorable experiences for our guests and become part of this global mission? 

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

Assistant Front Office Manager

In this responsible position, you are responsible for the smooth running of the entire front office area (Front Desk, Guest Services, Concierge, Guest Relations and Call Center).

In close cooperation and as a representative of our Front Office Manager, you will be responsible for the following tasks:

• Ensuring a smooth organizational and administrative running of the front office area
• All Front Office activities including the provision of morning, late and night services, including complaint management
• Service and holiday planning of the entire department, as well as performance of employee appraisals
• Planning and implementation of department meetings and trainings for the front office area

Your Competencies:

• professional experience in thehospitality industry and the Front Office
• Independence and team spirit
• Quality awareness
• Sound Operaknowledge
• Very goodMS-Office & OPERA knowledge
• excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous

Our benefits:

• An attractive salary 
• Team-spirited co-workers
• Encouraging management
• Meals in our in-house Employee Dining Room
• Excellent career opportunities within the world's largest hotel chain Marriott International
• Regular growth and training opportunities
• Wellbeing programs 
• Worldwide discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. 

We are already looking forward to receiving your application:

Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.