IT Service Manager

IT Service Manager (f/m/x)- Financial Market Data

Join Our Team: IT Service Management for Financial Market Data Services Are you ready to make an impact in the fast-paced world of financial information data services? We are seeking a skilled and dynamic individual to join our team as an IT Service Management professional. In this role, you will play a crucial part in ensuring the resilience and efficiency of our operations by collaborating closely with internal and external stakeholders, including data providers. You will join a small agile team, which is collaborating within Head Office, Business Units as well as Network Banks.
#full-time
(38.5h / week)

#viennaoffice
(1030)

Your mission at RBI

• Manage services with service providers in the specific domain of financial market data services.
• Effective relationship management with key market data vendors and vendor performance management as well as simplifying the vendor contracts landscape and rationalizing the licensing costs.
• Collaborate closely with all relevant internal and external stakeholders to ensure smooth operations.
• Incorporate operational standards to comply with industry regulations and best practices as well as facilitate a meaningful documentation.
• Management of market data service budget including cost management: consumption monitoring, budget execution, budget input, forecasts, accruals.
• Support of current and future market analysis: explore diverse options, market landscape, market date sources comparison.

Your core competencies

• Proven experience in an IT service manager role in a corporate or enterprise company
• Proficiency in IT SLA, budget management and understanding of financial IT application architecture
• Understanding of cyber security and IT risk requirements within a regulated environment
• Sufficient knowledge in data access and license compliance management
• Strong soft skills including the ability to work as part of an agile organization.
• Proficiency in English to collaborate and negotiate with technical and non-technical stakeholders and vendors 

Nice to have

• Experience in financial services
• Experiences about market data products & administration services (LSEG RTDS – LSEG D.A.C.S, LSEG Eikons, LSEG E.A.S., Bloomberg CSC, Bloomberg BPIPE, Bloomberg Terminals, Bloomberg DL, ION Analytics)

What's in it for you

• Work Life Balance : f lexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
• Easy Moving : work permit support
• Top-notch Equipment : modern tools & technologies
• International Spirit : multi-cultural teams, English as company language, team building events
• Learning & Agile Working : as part of our DNA & culture 
• Canteen : healthy, tasty, and heavily subsidized
• Saving : with vouchers / discounts from our staffs' council (eg. supermarket)
• Further Goodies : free public transport pass, salary account & credit card, reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
• Salary: the offered gross yearly salary starts from 60.000- Euro (basis full-time) including overtime, depending on qualification and experience.

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people . From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ . Follow us on our RBI Account on !