German Speaking Customer Support Agent

Kickstart your career journey with CASHPOINT Malta, a renowned player in the sports betting industry and a proud member of the MERKUR Group, a globally recognized company with a workforce of over 15,000.

We're making waves in multiple licensed markets, spanning the digital landscape and physical storefronts, and we're just getting started. Join our thriving and exciting operations as a skilled German Speaking Customer Support Agent, and play a pivotal role in our multilingual Customer Support Department. Embrace this opportunity and be part of our exciting journey!

• As German Speaking Customer Support Agent (m/f/d) you provide customer support through chat, phone and email and you are a representative outward to our customers.
• You also assist the Management Team in reporting technical issues and giving insights to what is happening in the market.
• Further, you maintain customer records by following the correct data protection procedure and achieve both department and individual SLAs.
• As part of the team you document customer contacts in order to provide a full customer history.
• Last but not least, you resolve product and/or service problems by clarifying the customers complaint and determine the cause of the problem. You will also assist the management with other projects and duties when requested to do so.

• At least 1 years of work experience within the customer support industry and understanding of the Gaming Industry
• Excellent written and verbal communication skills in German and English
• Ambitious and able to work well in a multicultural team
• Able to work on shift basis across weekdays and weekends
• Be comfortable working in a fast paced environment and to work as part of a great team

• Comprehensive onboarding
• Relocation support 
• Energetic international environment
• Diverse career opportunities
• Competitive salary and benefits including hybrid working approach, study leave, moving house leave, dependent leave, sports benefit allowance, commute allowance and more.