German-speaking Customer Support Agent to Cyprus!

Job Description & Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customer's issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.
• 3 shift based role (Monday-Friday).

Experience and qualifications:

• Proficiency in both written and verbal English, with excellent language skills.
• Proficiency in both written and verbal German, with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.
• Previous experience in online customer support will be considered a big plus.

What we offer:

• An attractive and competitive remuneration package, reflecting your skills and contributions.
• The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
• Clear pathways for professional growth and advancement within the company.
• A vibrant and welcoming team environment, where your skills and ideas are valued.
• Engaging weekly team lunches and exciting monthly team events.
• Access to a gym membership, promoting a healthy work-life balance.
• Modern and conveniently located offices, offering easy parking and highway access.

Founded in 2018, their continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. They are a young, dynamic team who enjoy working in tech among creative and talented individuals. Their asset is the great people within the company with a unique approach on how to properly maintain their services and products.

Our client is one of the fastest-growing B2B service providers based in Cyprus. They develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.