IT Process Consultant for Modern Workplace

IT Process Consultant for Modern Workplace (f/m/x)

The Modern Workplace team is responsible for providing end-user-related infrastructure services and innovation for all business areas.  To strengthen our team, we are looking for a highly motivated, ambitious, and service-oriented team player, who feels comfortable working in a highly regulated banking environment. 

#full-time
(38.5h / week)

#viennaoffice
(1190

Your mission at RBI

• Supporting the governance processes on workplace services 
• Ensuring that our services are compliant with regulatory requirements 
• Providing services to our CEE units according to specified service levels 
• Controlling the proper use of Incident- & Problem-Management processes and tools 
• Escalation handling and reporting on management level 

Your core competencies

• Service management in an IT environment 
• Experience dealing with regulatory requirements preferred in the banking sector 
• Ability to handle outsourced services 
• Knowledge of IT service delivery and support processes 
• Project management capabilities and experience 
• Understanding of the ITIL framework 
• High level of initiative, persistence, flexibility and adaptability in a changing environment 
• Excellent communication and organizational skills 
• Superb command of English (German optional) 

What's in it for you

• Work Life Balance : f lexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
• Easy Moving : work permit support
• Top-notch Equipment : modern tools & technologies
• International Spirit : multi-cultural teams, English as company language, team building events
• Learning & Agile Working : as part of our DNA & culture 
• Canteen : healthy, tasty, and heavily subsidized
• Saving : with vouchers / discounts fr om our staffs' council (eg. supermarket)
• Further Goodies : free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays etc. 
• Salary: the offered gross yearly salary starts at 60.000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.)

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people . From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ . Follow us on our RBI Account on !