(Senior) IT Operations Manager for ServiceNow

(Senior) IT Operations Manager for ServiceNow (f/m/x)

As (Senior) IT Operations Manager you will be part of the Product Team IT Service Operations under the IT Operational Excellence umbrella in RBI. You will play a crucial role in operating and maintaining the ServiceNow system, which is a key pillar system for IT Service Management, IT Asset Management, Security Incident Response and Vulnerability Management within RBI.
#vollzeit
(38,5 h/woche)

#wienbüro
(1190)

Your mission at RBI

• You will be responsible for guiding the operations team through daily business of operating the ServiceNow system.
• You will shape the operations structure, operations practices and operations frameworks for the ServiceNow system.
• You will be the main counterpart for all operations topics. You will create and maintain a yearly release plan and be responsible for conducting releases and upgrades successfully during the year.
• You will support the Product Owner, the Service Responsible and the System Architect in operations related affairs.

Your core competencies

• University degree in a technical and/or commercial field of study or proven comparable qualification.
• 5+ years of experience in IT operations department of mid or large organization, preferable in the financial services Industry, experience in leading an IT operations team is a plus
• Know-How on ServiceNow platform preferable but not a must
• Analytical, result-oriented, collaborative, and structured way of working
• Good communication skills, English as main communication language, German is a plus
• Willingness to travel app. 4-6x per year (central and eastern European region)

What's in it for you

• Work Life Balance : f lexible working hours (no core time), extensive hybrid working options / work from home, 30 days / year remote work from any EU-country outside Austria
• Easy Moving : work permit support
• Top-notch Equipment : modern tools & technologies
• International Spirit : multi-cultural teams, English as company language, team building events
• Learning & Agile Working : as part of our DNA & culture 
• Canteen : healthy, tasty, and heavily subsidized
• Saving : with vouchers / discounts from our staffs' council (eg. supermarket)
• Further Goodies : free public transport pas s, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten , child care during holidays etc. 
• Salary: the offered gross yearly salary starts at 60.000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.)

At Raiffeisen Bank International , we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people . From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. are essential components of our and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs. 

For questions regarding our application process, please feel free to take a look on our website or check out our FAQ . Follow us on our RBI Account on !