Teamlead Technical Service & Support

We have revolutionized allergy diagnostics and have been operating successfully in more than 70 countries for over 5 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research, and relieve our health system.

• Coordination and implementation of technical service operations and training courses for customers or technical service staff for MADx's manual and automated diagnostic test systems (incl. test execution, device repairs, device maintenance; ´train the trainer concept')
• Coordination of the support team: organisation of first-level support
• Diagnosis and troubleshooting of software and hardware problems, including customer support for setup and network configurations
• Assisting customers with all support services (installations, applications,..)
• Ensuring the correct documentation of customer enquiries and technical knowledge

• Completed scientific education and/or relevant work experience in business related fields
• Experience in staff management and motivation
• Proven professional experience as a technical support engineer/field service technician for in-vitro diagnostics (IVD) devices, preferably with fully automated systems in immunology
• Practical experience with Windows and Linux operating systems
• Good understanding of computer systems and networks, basic knowledge of fluid mechanics and electronics
• Excellent problem-solving and communication skills; Fluency in English and German (oral and written)
• Ability and willingness to work on-site and travel internationally

• A permanent full-time position (part-time also possible), flexible working hours
• Annual pass for Vienna's public transport and Sodexo vouchers
• Collaboration with people who care about human and veterinary patients alike
• An environment where you feel empowered to ask questions, make requests and offer ideas
• An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect

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